Customer Journey: From Idea to Installation
Discover The New View Group's stress-free customer journey, built on expertise and local quality control. We believe a successful project starts with a clear, personalized plan tailored specifically to your home improvement vision. Our dedicated, experienced team is committed to guiding you through every stage, ensuring a hassle-free and truly enjoyable experience. From the moment you share your initial idea to the final finishing touches, we provide expert advice, transparent communication, and exceptional service. Crucially, all of our glazing is custom-made right here in our local Sutterton factory, ensuring we maintain complete quality control and deliver superior products every time. Learn how our tailored approach and deep attention to detail transform your vision into a stunning, long-lasting reality.
1. Initial Contact
Get in touch via phone, email, or our online form. Our friendly team is ready to schedule your consultation and discuss your project.
2. Consultation and Design
To start, a team member will visit your home to take precise measurements and confirm all design details. We're happy to discuss any specific requirements you have and provide literature to help you decide. We prioritize an accurate survey and understanding your needs, then we'll create a bespoke quote for you.
3. Quote and Agreement
Once your design is finalized, we'll send you a detailed, no-obligation quote. Our pricing is completely transparent, with absolutely no hidden costs. If you're happy, we'll formalize the agreement and prepare for installation.
4. Installation
Our skilled fitting team will arrive on site as scheduled and review the work plan with you before starting. We manage all tradespeople and aspects of the installation process, ensuring minimal disruption and a perfect finish. We will keep you updated and informed throughout the project, addressing any questions you have. At the end of each day, the team will clean down, ensuring the site is tidy and secure.
5. Post-Installation Support
Upon completion, we ensure you are fully satisfied with the work and promptly address any final snagging. We thoroughly clean the site and all new products, leaving your home immaculate. Your new home improvements are ready to enjoy! Our team is only a phone call away for any support or questions you may have in the future.
6. Customer Feedback
We value your opinion! Please share your experience with us. Your feedback is crucial as it helps us continuously improve our services and maintain the highest standards of customer satisfaction.
Why Choose Us?
The Best Quality
Everything we provide is manufactured to the top standards are are quality checked before arrival and again before fitting to ensure to smoothest works.
Locally Manufactured
All our products are made in the UK (Lincolnshire, to be exact) by highly skilled craftsmen. This means you can be assured your purchases are supporting local business.
Security as a Priority
Protecting you, your family and your home are at the heart of what we do. We use the industries top standard fittings to ensure we give you the piece of mind of security and safety.